Senior Manager, Training & Education

Company: Health Resources in Action
Location: Boston
Posted on: November 13, 2024

Job Description:

We are seeking a Sr. Manager, Training & Education who will work collaboratively with a cross-disciplinary team to develop and deliver capacity building services on behalf of the MA Technical Assistance Center for Problem Gambling Treatment (M-TAC).Position Description:Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.We are seeking a full-time Sr. Manager, Training & Education to join a growing team within our CBA Cluster. This is an exciting opportunity to help build the capacity of clinicians and other allied health professionals in MA to improve public health and advance health and racial equity, with a special focus on problem gambling. We are seeking a dynamic, engaging, and outgoing individual with experience collaborating with leaders and staff in behavioral health and/or substance use treatment/recovery-focused organizations, managing accreditation programs, administering Learning Management Systems, developing and implementing curriculum, providing training and technical assistance, and supporting the administration of training programs. The ideal candidate will be adept at building trusting relationships, skilled at managing complex group dynamics, confident in communicating and interacting with people with diverse backgrounds and experiences to generate successful outcomes and committed to supporting and enhancing problem gambling treatment services in the Commonwealth.Duties and Responsibilities:Management

• Communicate with and engage regularly with relevant staff, program consultants, subject matter experts, and training participants.
• Develop and maintain strong, trusting, and effective relationships with key partners, including HRiA staff working in other departments, clinicians, recovery coaches, allied health professionals, and community leaders.
• Assist with project planning, decision making, implementation, and evaluation.
• Communicate effectively, efficiently, and appropriately with team members and team leads, and the HRiA supervisor.
• In coordination with the Associate Directors, help manage multiple, concurrent projects, including coordinating the efforts of team members and consultants for designated projects.
• In coordination with the Associate Directors, inform budget development and monitor relevant program-related expenses.
• Coordinate and participate in team meetings, committees, and workgroups.Project Work
  • Manage the Massachusetts Problem Gambling Specialist (MA PGS) Certification program, including oversight of application review; certificate approval processing, and distribution; outreach and promotion initiatives; inquiry response; and documentation.
  • Manage the accreditation process, in coordination with training and education team members, including the development and implementation of required processes.
  • Manage the Continuing Education (CE) credit process, in coordination with team members, ensuring strict adherence to the guidelines and regulations of accrediting organizations.
  • Provide support for ongoing improvements to the Learning Management System, including content development/updates, making recommendations for process improvements, troubleshooting issues and responding to inquiries.
  • Collaborate with team members, consultants, and subcontractors to support updates to existing resources and the development of:
    • MA PGS Curriculum Guidelines.
    • New training content for live trainings.
    • On-demand trainings to be offered as new modules via the Learning Management System.
    • New and relevant training resources and educational materials, including the coordination of translation, printing, etc.
    • Facilitate/co-facilitate virtual trainings, with the opportunity to facilitate/co-facilitate in-person trainings as needed.
    • Provide technical support for trainings as needed.
    • In coordination with the Associate Director, Training & Education:
      • Communicate and meet regularly with key internal partners, such as the MA Health Promotion Clearinghouse, the MA Problem Gambling Helpline, IT/Tech, Finance, Marketing/Comms to facilitate program activities and to ensure ongoing coordination and to meet the needs of the program and funder.
      • Manage or contribute to the planning and facilitation of projects, including conceptualization and design; assisting with establishing goals, objectives, and deliverables; facilitating meetings, technical assistance, and training activities; providing ongoing support and follow up; and preparing summary materials and deliverables.
      • Support the preparation of deliverables for the funder including reports, presentations, summaries, evaluations, and correspondence.
      • Provide insight and guidance to help identify and address challenges and barriers related to program implementation to guide ongoing and future program implementation.
      • Support and ensure continuous quality improvement activities, such as gathering qualitative and quantitative data from organizations to monitor progress and facilitate program evaluation.
      • Maintain knowledge of significant trends and developments in services and use this to advance project objectives.Candidate Qualifications:If you are a strong candidate for this position, but do not possess all the preferred qualifications listed below, we encourage you to apply!
        • Bachelor's degree and at least three years of professional experience working with health care organizations, community-based organizations, or other public health-focused organizations (In absence of bachelor's degree, five or more years of similar professional experience).
        • Experience managing CE programs or fulfilling CE requirements.
        • Experience administering Learning Management Systems and delivering virtual and hybrid education.
        • Demonstrated experience developing training content and educational resources and facilitating trainings.
        • Strong organizational and time management skills.
        • Strong written and verbal communication, interpersonal, and facilitation skills.How to Apply:HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. To apply, please submit your resume and cover letter online.* NO PHONE CALLS PLEASE, if you have a question please click the button below*
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Keywords: Health Resources in Action, West Hartford , Senior Manager, Training & Education, Education / Teaching , Boston, Connecticut